The second-hand marketplace Members Voice Displeasure About Size Changes

Members of the platform have expressed outrage due to a modification that led to items being listed as the wrong size.

This online marketplace has altered its size classifications for women's and children's clothes but did not contact every member regarding the update.

Digital Channels Response

Countless users and merchants are posting online saying Vinted listings now show a modified sizing category compared to what was initially listed due to the recalibration.

Vinted explained the new system was more in line with similar services.

They have suggested members to review their products and update the measurements by hand when needed, which has left users frustrated.

Sizing System Updates

Previously, the sizes had both a single numeric size and a letter, for instance S/8 or M/10.

The updated approach includes a letter and a range for example S/UK 8-10.

In some cases, the measurements have been reclassified - like an L measurement used to be a 12 but now shows as UK 16-18.

Member Stories

Frankie Bridger, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".

"Rarely do manufacturers list XL as sizes 20-22," which is what Vinted now does.

A different member, from Glasgow, stated items she posted with size 14 tags were showing in the marketplace as measurements 20-22.

"If buyers measuring 20-22 acquire them they will likely be quite upset," she said.

Necessary Adjustments

Charlotte Lunn, located in England, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".

"This situation is especially annoying, since I have chronic health issues and Vinted sales have been crucial following partial earnings loss," she explained.

Service Background

The app has more than 100 million users, including 18 million in the UK.

It has proved a popular alternative to second-hand platforms like eBay and Depop.

This is not the initial instance where an unanticipated change to the app has proved unpopular: earlier, Vinted reversed a change to its shipping options due to shopper criticism.